refund policy

We provide an extensive portfolio for you to view before hiring us for your project so you can see the quality level of our work and you can decide working with us. If you have any questions or enquiries, please contact us prior to making the payment for our services. Thank you!

Our refund policy has been devised to define the situations under which we will provide a refund. The procedure for claiming a refund and the responsibility of Dreamrootz Web Design in circumstances of refunding have been crystal clearly described here. By registering for any of our services you are declaring that you accepted and agreed with all the terms and conditions outlined in the refund policy. Please read and make sure you fully understand our refund policy prior to making a payment.

 

 

 

Web Design & Development

Payments for web design projects are made to us in increments as a courtesy to the client. In most cases 50% at the beginning of the project and 50% upon completion of the project. Once a payment or deposit is made, we buy the domain name, hosting, email addresses, themes and plug-ins for your project and spend time on delivering a high quality website to match your requirements. Therefore, the initial 50% is non-refundable. If a project is cancelled or postponed by a customer, initial deposit paid are retained by Dreamrootz Web Design and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

But in any case if a web design project is cancelled by Dreamrootz Web Design, then the initial deposit of 50% is fully refundable to the customer.

Search Engine Optimization, Internet Marketing and Social Media Optimization

Payments for Search Engine Optimization, Internet Marketing and Social Media Optimization services are non refundable, and we do not issue pro rate refunds for fees paid in advance. Once a payment or deposit is made, it is non-refundable.

All Setup fees are non refundable as it is applied to costs immediately incurred by Dreamrootz Web Design in initiating services. If a project is cancelled or postponed, amount paid are retained by Dreamrootz Web Design and if applicable, a fee for all work completed beyond what was already paid for shall be paid by the client.

Charge Backs

If we receive a chargeback or payment dispute (i.e. PayPal Dispute) from a credit card company or bank, your service and/or project will be suspended without any notice.

Instead of issuing a chargeback, please contact us to address any billing issues. Requesting a chargeback or opening a PayPal dispute for a valid charge from us is fraud, and is never an appropriate or legal means of obtaining a refund.

Website Hosting

Payments for past months of web hosting are non-refundable. Hosting accounts are set up at the time of order and are allotted a specific amount of server resources, according to the plan purchased, Even If client did not make use of service, payment for that services is still due. Hosting accounts are not cancelled until notice is received from the client in writing, or until 10 days after due date of payment.

If a client paid for hosting account for 6 or 12 months ahead and cancels the service before the expiration date, a refund may be given for the remaining months. If a client received free products and/or services with their hosting plan purchased, the value of the free services will be deducted from the amount refundable.

Dreamrootz reserves the right to disable and/or terminate a user’s account if a user is found in violation of the terms and conditions. Terminated Accounts due to policy violations will not be refunded.